Refund policy

No Refunds, No Returns Policy

Please note that all services are final. We do not offer refunds or returns once a service has been rendered. If you have concerns about the service you received, please contact us within 2 weeks so we can address the issue and work with you to ensure your satisfaction. We are committed to providing high-quality services and will do our best to make things right.

Satisfaction Guarantee Policy

Your satisfaction is important to us! If you are not completely satisfied with the service you received, please let us know within 48 hours. We will make every effort to address your concerns or offer a reasonable solution. While we do not provide refunds, we are committed to ensuring you have a positive experience with us.

No-Show Policy

We understand that life happens, but no-shows disrupt our ability to serve other clients. If you do not show up for your scheduled appointment, you will be charged a no-show fee of $25. Please make every effort to attend your appointment or notify us if you are unable to attend.

Rescheduling Policy

If you need to reschedule your appointment, we kindly ask that you provide at least 24 hours notice to avoid any rescheduling fee. We understand that life can be unpredictable, and we want to accommodate your needs whenever possible. Cancellations or rescheduling requests made within 24 hours of the scheduled appointment may incur a fee of $25.

Late Arrivals Policy

If you arrive late to your scheduled appointment, we will do our best to accommodate you. However, depending on how late you are, your service may be shortened to ensure we stay on track with other appointments. Please arrive on time to ensure you receive the full service you have booked.

Privacy & Confidentiality

We respect your privacy and are committed to keeping all personal information confidential. Your data will not be shared with any third parties without your consent, and all information provided to us will be used solely for the purpose of your service.

Payment Terms 

All payments for services are due upon completion of the service. We accept e-transfers and cash. 

Service Modifications

If we need to cancel your service for an unforeseen reason, you will be notified as soon as possible and offered a full refund or the opportunity to reschedule your appointment.

Disclaimer

There is no universal colour analysis system. Various systems have been developed to perform a personal colour analysis. These systems may use the same names to mean something completely different. For example a True Spring in one system may be a Clear Spring in another system. 

Colour analysis is a subjective matter. Everyone will perceive colours differently. This means colour consultants may sometimes disagree or type clients differently. This does not mean that either one is wrong, just different.